Omniture SiteCatalyst Instances/Search metric and conversion variables
We have a weird reporting inconsistency between two Report Suites in Omniture's SiteCatalyst. Currently we have a conversion variable that is tracking keyword values that are coming from search engines using crossVisitParticipation and channelManager plugins.
When we run the Traffic Source" report that shows "Search Keyword - All" broken down by the conversion variable one report always shows "N/A" values and the the other doesn't. Somehow one report suite is not relating the search engines report to my conversion variable and the other is. Any idea why?
Here are some screenshots:
Report with "N/A"
Link http://i48.tinypic.com/1zwi4b9.png
Report with Actual Values
Link http://i46.tinypic.com/egbnmh.png
I've seen this before too. I really suggest you just call Omniture client care. So many things in SiteCatalyst are configurable by Omniture, I am sure that it is the way your setup is configured to give this kind of result in your reports.
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