We have a website that uses #include file command to roll info into some web pages. The authors can access the text files to update things like the occasional class or contact information for the department.
My question is this, I don't see anyone using this method and wonder if it is a good idea to keep using it. If not, what method should I transition to instead?
I don't think there is anything wrong with it, and I've done some similar things with PHP. If the people that make the changes are comfortable with how they do it and they can do what they need to, I think you should stick with it. There could be some retraining involved and/or a fair amount of work involved for changing the system.