Currently I run some tests with OTRS.
I searched for a possibility to delete the waste queues and found somewhere a tip to do that via deleting the records in the database.
Proceed:
Removing constraint:
ALTER TABLE queue_standard_response DROP FOREIGN KEY ‘FK_queue_standard_response_queue_id_id’;
Deleting the records
For one thing in the queue table, and for another thing in the queue_standard_response table.
ADD constraint again
ALTER TABLE queue_standard_response ADD CONSTRAINT FK_queue_standard_response_queue_id_id FOREIGN KEY (queue_id) REFERENCES queue (id);
The problem is, that I still see the deleted queues in Queue Manager also after clearing the browser cache. Out of which table is OTRS fetching these information?
Do someone have a solution?
It's the local OTRS application cache.
If you'd run bin/otrs.DeleteCache.pl
on the command line, you'd be fine.