As a continuous process to improve our customer service at our helpdesk I'm looking to integrate a functionality in our outlook so that we can reply to existing e-mails using outlook template's (.oft).
My search online mostly gave me results for auto-reply'ing. However this is not what I (we) need.
We are in need for a tool that enables us to select from a list of standard templates (with subject oriented reply's). http://replywith.4team.biz/ Gives a solution in the right direction, however, as with any company, we would like a free tool.
Is this programmable in VBA? And if so, how?
VBA sample based on http://msdn.microsoft.com/en-us/library/office/ff865637.aspx
Sub CreateReplyFromTemplate()
dim currItem As Outlook.MailItem
dim currItemReply As Outlook.MailItem
Dim MyItem As Outlook.MailItem
set currItem = activeinspector.currentitem
Set curritemReply = currItem.Reply
Set MyItem = Application.CreateItemFromTemplate("C:\HelpTopic1.oft")
MyItem.To = currItemReply.To
MyItem.htmlbody = MyItem.htmlbody & currItemReply.htmlbody
currItemReply.close oldiscard
currItem.close oldiscard
MyItem.Display
set curritemReply = nothing
set MyItem = nothing
set currItem = nothing
End Sub
Deploying the VbaProject.OTM file VbaProject.OTM deployment
Reply with a message template via Quick Steps - http://www.msoutlook.info/question/665
Working with message templates - http://www.howto-outlook.com/howto/messagetemplates.htm