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Passing the Agent ID through popup Avaya one-x agent

I am using Avaya one-x Agent 2.5 and looking for passing the agent ID in addition to IVR data collected from the caller to a web-service in order to make popup screen.

Everything is working fine, but i don't know how to find the Agent ID.

Is the Agent ID registered anywhere in the onex-agent files ?

or can i use the AES to find out the ringing agent ?

any idea is appreciated.

Solution

  • Even though this question is not a pure programming, but i think it is useful to share the solution here.

    the Avaya One-x Agent application stores the agent ID in the settings file under the following path

    C:\Users\admin\AppData\Roaming\Avaya\one-X Agent\2.5\Profiles\default

    line # 15

    <Agent Login="6666" Password="" AutoLogin="false" Disabled="false" SavePassword="false" ReadOnly="false"

    so, you can use the following code to store the Agent ID in a variable and use it for popup purposes.

    Const ForReading = 1
Dim AgentID
Set objFSO = CreateObject("Scripting.FileSystemObject")
Set objTextFile = objFSO.OpenTextFile("C:\Users\admin\AppData\Roaming\Avaya\one-X Agent\2.5\Profiles\default\Settings.xml", ForReading)

For i = 1 to 14
    objTextFile.ReadLine
Next

strLine = objTextFile.ReadLine
AgentID = mid(strLine, 19, 4)
msgbox (AgentID)

    Regards