I have a customer who is getting a 100% reproduceable crash that I can't replicate in my program compiled in Visual Studio 2005. I sent them a debug build of my program and kept all the PDB and DLL files handy. They sent me the minidump file, but when I open it I get:
"Unhandled exception at 0x00000000 in MiniDump.dmp: 0xC0000005: Access violation reading location 0x00000000."
Then the call stack shows only "0x00000000()" and the disassembly shows me a dump of the memory at 0x0. I've set up the symbol server, loaded my PDB symbols, etc. But I can't see any way of knowing which of the many DLLs actually caused the jump to null. This is a large project with many dependencies, and some of them are binaries that I don't have the source or PDBs for, as I am using an API as a 3rd party.
So how on earth is this minidump useful? How do I see which DLL caused the crash? I've never really used minidumps for debugging before, but all the tutorials I have read seem to at least display a function name or something else that gives you a clue in the call stack. I just get the one line pointing to null.
I also tried using "Depends" to see if there was some DLL dependency that was unresolved; however on my three test machines with various Windows OS's, I seem to get three different sets of OS DLL dependencies (and yet can't replicate the crash); so this doesn't seem a particularly reliable method either to diagnose the problem.
What other methods are available to determine the cause of this problem? Is there some way to step back one instruction to see which DLL jumped to null?
The whole idea behind all 'simple' ways of post mortem debugging is the capture of a stack trace. If your application overwrites the stack there is no way for such analysis. Only very sophisticated methods, that record the whole program execution in dedicated hardware could help.
The way to go in such a case are log files. Spread some log statements very wide around the area where the fault occurs and transmit that version to the customer. After the crash you'll see the last log statement in your log file. Add more log statements between that point and the next log statement that has not been recorded in the log file, ship that version again. Repeat until you found the line causing the problem.
I wrote a two part article about this at ddj.com: