azurevisual-studio-2013

Downloaded license is insufficient Azure/Visual Studio Online and Visual Studio 2013

90 days ago I formatted my PC and downloaded the trial Pro version on fresh Winblows 7.

It finished and I followed I followed this official guide to buy a user license.

Now I get this notice. (after clicking Check for an updated license) "Downloaded license is insufficient" (Even clicking it 10 thousand times didn't help)

enter image description here

The only reason I am asking here is because nobody at Microsoft knows what is going on. Triedthe forums, filed a bug via the support gateway, via the Azure tickets system and I called several technicians and professionals who had no clue. "They still calling me back"- Just ignoring me actually.

I linked my visualstudio.com to Azure AD. Then I could add the Pro VS license to my user. I added alternative login too. I logged the user out and back in. It came up with stupid message, oh, create a free TFS server, choose location? OK, cancelled. And whoopie, downloaded license is invalid. Logged out user, cleared all IE data, devenv /clearuserdata. Logged back in. Welcome! Please login. OK, sorry, downloaded user license is insufficient.

What should I do instead to replace my trial license with a valid license?

Solution

  • In my case I made sure that I took the effort to resole the situation on my own accord in various ways and keep activity logged. Forums, support tickets, chat messages, phone calls.

    I declined the 250USD technical support charge since the "Purchase Agreement" was not complete. I got invoiced from Dublin so it falls under the EU distance agreements for online purchases. Not sure about US law.

    Under this law it clearly says that if a purchase was made on-line and one of two parties are having troubles and technical support must be free, offered a refund back to bank or option for credit.

    So, since my product was not registered, I am not eligible for paid technical support, since I have no product to support. I contacted my bank and the payments for 2 licenses will be disputed and reverted.

    Since I am a business customer to MSFT and my Bank I could go ahead and contact my business insurance and claim back days of business loss which currently my rate which works out about £3150 of potential loss of Business. I rather shame them here since since its priceless and will stick around forever.

    Microsoft has some serious support issues and lack of talent working on support.