I have installed SAP BusinessObjects.
Now I installed the app Information Steward but unfortunately something goes wrong!
At the end of the installation show up the following error:
HTTP Status 500 - Servlet execution threw an exception type Exception report message Servlet execution threw an exception description The server encountered an internal error that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:168) root cause java.lang.NoClassDefFoundError: org/apache/commons/fileupload/FileUpload org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:114) com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) com.businessobjects.mm.SessionTimeoutFilter.doFilter(SessionTimeoutFilter.java:86) com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) com.businessobjects.mm.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:35) com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) com.businessobjects.bip.core.web.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:35) com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38) com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45) com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) com.businessobjects.bip.core.web.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26) com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235) com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197) com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248) javax.servlet.http.HttpServlet.service(HttpServlet.java:727) org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220) javax.servlet.http.HttpServlet.service(HttpServlet.java:727) com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:168) note The full stack trace of the root cause is available in the Apache Tomcat/7.0.55 logs. -------------------------------------------------------------------------------- Apache Tomcat/7.0.55
At SAP forum they do not know how fix it:
On Stack Overflow neither:
I do not think there is need of writing code, and I'm not sure if I have to add manually the missing class.
Someone has posted an answer on the SCN thread OP linked to, which solved the problem:
Marco - Upgrade your Data Services/Information Steward applications to SP4 and it will be resolved. I had the same problem, so I opened a case with SAP Support about it and IPS SP5 does not support IS SP3 until Patch 2. For more information, see SAP Note 1740516 for the matrix.