Cannot connect via ssh to FiLab ubuntu instance

I try with ssh -i file.pem ubuntu@my-public-ip and I get the timeout error. What I did before:

1. Create the instance on the FiLab panel
2. Add a floating ip
3. Create and add a keypair for remote access
4. Download de file.pem and give it 600 permissions
5. Look for the missing documentation
6. Send an email to tech support of FiLab who redirected me here

So, what's wrong?

List of commands I tried:

1. ssh -i file.pem ubuntu@my-public-ip

2. ssh -i file.pem root@my-public-ip

3. sudo ssh -i file.pem my-public-ip

Notice that when I ping the ip it throw the request timeout error but in the Cloud Portal what I see is:

• Status: Active
• Task: None
• Power State: Running

I have 3 machines and cannot access any of them.

Edit:

FiLab's Cloud Portal cannot connect neither to the machines. After more than hour awaiting I can confirm that it never resolves the loading event. Attached image:

From your description of the problem, it seems that port 22 is firewalled. You need to create or edit a security group allowing TCP port 22, and assign it to the instance.

I found a presentation that explains how to do this (see slides 14-21).