pattern-matchingemail

How To Identify Email Belongs to Existing Thread or Conversation


We have an internal .NET case management application that automatically creates a new case from an email. I want to be able to identify other emails that are related to the original email so we can prevent duplicate cases from being created.

I have observed that many, but not all, emails have a thread-index header that looks useful.

Does anybody know of a straightforward algorithm or package that we could use?


Solution

  • Use the JWZ threading algorithm.