We've recently updated one of our client's facebook feeds to use the newer Facebook Page Plugin and several times they've emailed us, saying they can't see it. The last time I updated it so that we weren't using a Facebook app with the plugin. I've looked at it in Chrome, Firefox, and Safari (mac and iphone) and I can see it. Googling this, I can't find anything about this particular problem.
It's in the sidebar of the homepage under the first heading "Recent Posts". The website is using Wordpress 3.6.1. (I want to update it, but that's not my call...)
This code (JavaScript SDK?) is directly under the body tag:
<div id="fb-root"></div>
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src ="https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.3";
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script>
And this code is the actual plugin:
<div class="fb-page" data-href="https://www.facebook.com/CompletelyKids1" data-width="100%" data-height="300px" data-small-header="true" data-adapt-container-width="true" data-hide-cover="true" data-show-facepile="false" data-show-posts="true">
<div class="fb-xfbml-parse-ignore">
<blockquote cite="https://www.facebook.com/CompletelyKids1">
<a href="https://www.facebook.com/CompletelyKids1">Completely KIDS</a>
</blockquote></div></div>
My question is why wouldn't it be showing up for them? Would it be a browser problem (IE) or computer problem on their end? Is there something in the code that could prevent it from showing up on some devices/browsers? Should I be using a Facebook app for this?
Thanks!
Update: I had the client delete cache and they can see it (ha).
07/06/15 Update: So now she can't see it again, but I can as well as one of my co-workers.
Maybe they have javascript deactivate or need to delete the cache