documentumwebtop

Blank popup when trying to checkout or export documents in Documentum. Java applet not triggering

Randomly when I go to check out a document in Webtop I get a UCF error.

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Anyone have any ideas how to troubleshoot this?

Solution

  • I would check a few things:

    1) Is Java correctly installed? Is the right version of Java installed? (You can check it at http://www.javatester.org/version.html).

    2) Try deleting the ucf folder (something like C:\Documents and Settings\{USERNAME}\Documentum\ucf), cleaning IE cache and restarting it.

    3) Enable (in file C:\Documents and Settings\{USERNAME}\Documentum\ucf\{MACHINENAME}\shared\config\ucf.client.config.xml) and then check UCF logs. Also check Webtop app server logs.

    Thanks, Kirill