[SOLVED] Webhelp window in Robohelp doesn't get focused

Webhelp window in Robohelp doesn't get focused

I am using trail version of RoboHelp 2015, I have few issues when I open web-help popups from the links in webpage.

I click on help on page, which opens a web-help as a popup or new tab with focus on it. In the a scenario I keep that window open and navigate back to main website and do some work and in some other page I click help which loads respective content to that window but doesn't get focused.

Help would be appreciated.

Solution

I am not sure how you have integrated webhelp in your web pages. If you are using RoboHelp_CSH.js then you may need to modify window.open(... , "__webCshStub", sParam); to window.open(... , "__webCshStub", sParam).focus();

or something like as suggested in set the focus of a popup window everytime

You can also log a case @ https://helpx.adobe.com/tech-comm-suite/customer-support.html

Thanks Amit Jha