I'm trying to customize the OOB Case entity in CRM 2013. The "Full Name" composite field is required by default, and I would like to add it to my BPF. For whatever reason, this field will not show in the DDM, when I'm editing my BPF. I already confirmed I have the correct entity selected, but it refuses to show up.
Is there a special trick to getting OOB fields to display in the BPF DDM?
Composite fields are not supported in Business Process Flows. This is also noted in this MSDN blog post. You will instead have to add the underlying fields to the Business Process Flow.
In the case of the Full Name field on Contact (there is no Full Name field on Case), you can instead add the underlying First Name and Last Name fields to the Business Process Flow.