surveymonkey

SurveyMonkey API v3 creating a message, returns error: "The user does not have the required plan to make this request"

I am using a wrapper library SurveyMonkeyApiV3 to connect to SurveyMonkey. While trying to create a new message with CreateCollectorMessage, which makes a POST to https://api.surveymonkey.net/v3/collectors/{0}/messages/ (where {0} is the collector id and the message contents are passed as parameters), I get the following error:

The user does not have the required plan to make this request.

The contents of the message are as simple as they can get:

CreateMessage createMsg = new CreateMessage()
{
    body_html = "[SurveyLink], [FooterLink] and [OptOutLink]",
    subject = "new survey",
    type = "invite",
    body_text = "[SurveyLink], [FooterLink] and [OptOutLink]",
    is_branding_enabled = false
};

This comes from a test that I run in the SurveyMonkeyApiV3 library itself. The funny thing is that a month or so ago, the whole thing was working. I tried with different accounts using different api keys and tokens, to no end. All the accounts I use are free accounts.

The only thing that comes to mind is that maybe something changed in the API itself. Any ideas ?

Solution

  • Basic users can access the endpoint you specified (https://api.surveymonkey.net/v3/collectors/{0}/messages/) the issue is the key is_branding_enabled can only be disabled if you are a Platinum/Enterprise user.

    Setting is_branding_enabled to true (or not including it, it is optional) should solve your problem.