I'm trying to post a base64-encoded PDF file to a Zendesk file upload API endpoint but the file URL returned from the API shows that the file is corrupted.
First I receive the PDF as a base64-encoded string from a separate API call. Let's call it base64String
.
If I do window.open("data:application/pdf;base64," + base64String)
I can view the PDF in my browser.
Now I am trying to follow the documentation here for uploading files via the API. I can successfully complete a cURL call as shown in the example. However, the jQuery AJAX call will corrupt the PDF file.
client.request({
url: '/api/v2/uploads.json?filename=test.pdf',
type: 'POST',
data: atob(base64String),
contentType: 'application/binary'
}).then(function(data) {
window.open(data.upload.attachment.content_url); // corrupt file
}, function(response) {
console.log("Failed to upload file to Zendesk.");
console.log(response);
});
Like I said, this will succeed but when I visit the content_url
the PDF does not display. I am quite sure the file is being corrupt in the POST
request.
I have tried uploading the file as a base64 string (without decoding with atob()
) with no luck among other things.
UPDATE
I'm still not able to view the PDF after converting the base64 string to blob.
var blob = base64ToBlob(base64String);
console.log(blob); // Blob {size:39574, type: "application/pdf"}
client.request({
url: '/api/v2/uploads.json?filename=test.pdf',
type: 'POST',
data: blob,
processData: false,
contentType: 'application/pdf'
}).then(function(data) {
window.open(data.upload.attachment.content_url); // corrupt file
}, function(response) {
console.log("Failed to upload file to Zendesk.");
console.log(response);
});
function base64ToBlob(byteString) {
// write the bytes of the string to an ArrayBuffer
var ab = new ArrayBuffer(byteString.length);
var ia = new Uint8Array(ab);
for (var i = 0; i < byteString.length; i++) {
ia[i] = byteString.charCodeAt(i);
}
// write the ArrayBuffer to a blob, and you're done
var blob = new Blob([ab], {type: 'application/pdf'});
return blob;
};
I learned that the Zendesk app framework uses a jQuery AJAX wrapper for requests and the arraybuffer type is unsupported, so the file was getting corrupted. The app framework team has fixed the issue.