I am trying to delete a file from a document library in sharepoint. The file was created by another user and while deleting I get an error "The file is locked for shared use by username". Neither me(Admin) nor the user see the document under "Manage files that have no checked in version" which means all the files are checked out. How to resolve this issue?
I was able to delete the file when I went to Site Settings -> Content and structure and navigate to the file and delete it.