Are bots for Workplace by Facebook supported via the Facebook channel on Microsoft Bot Framework?
I am trying to connect my bot on the Microsoft Bot Framework to a Work Chat Bot on Workplace by Facebook.
Everything appears to work the same as the regular Facebook Messenger channel:
- I can validate my Facebook Messenger credentials in Botframework (page id, app id, app secret, page access token)
- The Botframework webhook works in my Workplace custom integration settings
- I can find my bot in Work Chat and send it messages
- All the regular Messenger API calls work normally (e.g. setting persistent menus)
- No issues appear in the Bot Framework management console
However, the bot never answers.
Am I doing something wrong, or are bots for Workplace unsupported in Botframework?
Solution
Yes. Bots for Workplace by Facebook are supported via the Facebook Messenger channel on the Microsoft Bot Framework. To set it up, you need the 3 things in the screenshot above: App ID, App Secret, Access Token.
You also need the page ID. To get this, find the page for your bot by searching for <botName> in the Workplace search. The page ID is in the URL in the format <botName>-NNNNNNNNNNNNNNN.
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