I'm trying to test a connection to Remedy using the Java API, i.e. arapi7604_build002.jar
.
According to the documentation, 4100
is a common AR System server port: https://docs.bmc.com/docs/display/public/itsm81/Port+information, but this isn't working for me:
private ARServerUser server;
private RemedyJavaAPITest() {
server = new ARServerUser();
server.setServer("fqd.com");
server.setUser("userName");
server.setPassword("pass123");
server.setPort(???);
}
public static void main(String[] args) {
RemedyJavaAPITest test = new RemedyJavaAPITest();
test.connect();
test.cleanup();
}
Error:
Connecting to AR Server...
ERROR (90): Cannot establish a network connection to the AR System server; Connection timed out: connect fqdn.com:4100
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.connectionTry(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.getRpcClient(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
at com.bmc.arsys.apitransport.connection.b.a(Unknown Source)
at com.bmc.arsys.apitransport.connection.b.createProxy(Unknown Source)
at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
at com.bmc.arsys.api.ProxyPool.createProxy(Unknown Source)
at com.bmc.arsys.apitransport.connection.a.get(Unknown Source)
at com.bmc.arsys.apitransport.connection.c.getProxy(Unknown Source)
at com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
at com.bmc.arsys.apitransport.connection.c.getProxy(Unknown Source)
at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
at RemedyJavaAPITest.connect(RemedyJavaAPITest.java:37)
at RemedyJavaAPITest.main(RemedyJavaAPITest.java:28)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.intellij.rt.execution.application.AppMain.main(AppMain.java:147)
Usually the port in which AR Server is listening for incoming connections can be configured. Please get it confirmed with your Remedy Administrators/Developers Below are some of the points you should take care while doing this.