We use Visual Studio Team Services backed by Azure AD and want any user in our AD to be able to submit a feature or bug. I know some products like Jira allow this either through their issue collector or via email. It seems with VSTS the user has to be a stakeholder in the project or else they would receive a 401 (I tested with one user in our AD). Has anyone found a good solution or extension that allows AD users (or users external to the project) to submit features requests/bugs to a VSTS project? Or do we have to create something utilizing VSTS's REST API?
The user must be added to your VSTS, then he can submit a feature or bug work item. Regarding personal access token (can call Work item REST API), it is created by the user in your VSTS too, it is not recommended, because of the security issue and you don’t know who submit the feature or bug, it’s hard to manage.