phpcrmsugarcrmsuitecrm

Time on Email Template is Different from CRM item

I have a SuiteCRM 7.1. The date I entered on the CRM when put on a template is way off when it comes to the email template. Does anyone know or have experienced this? I already modified the date.timezone in the PHP cli.

This is how it looks like from the email and the SuiteCRM itself

Solution

  • Time on SuiteCRM is stored in UTC on the database.

    Whenever a date is rendered, user timezone is used to offset it properly.

    I haven't used date-time in emails so I am speculating here, I think the CRM is showing the DB date without any formatting (due to the email nature, who knows the timezone of the receiver).

    I guess that if your CRM is used in a single timezone, you can just create a few more fields in the CRM called date_entered_corrected and just use Workflows to update the date everytime the field is modified to be adjusted to the receiver timezone.

    Other trick is just storing the date and time as strings.