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Dynamics 365 CRM Portals. Rich-text editor missing

I work with Dynamics 365 Portals. The rich-text editor is missing, how do I get it back?

I (my user) have all four webroles, including administrator. I am logged in. I have tried to clearing all cashes and reboot the portal itself. My coleagues are also unable to see it. Nothing works.

Any help is appreciated.

Thank you.

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Solution

  • Few things to check.

    1. There should only be a single Authenticated web role and a single Anonymous web role. You don't need to assign these web roles to your user, they are applied automatically by context.

    2. Check you have a web page access control rule setup to grant change, that is linked to your Administrator web role.

    3. Make sure you clear the server side cache.