When a user logs into documentum is able to browse and query for documents, but once it hits the display button the doc viewers just load a blank line. When going to menu "Tools > Preferences" I got a message saying my browser doesn't support Java (It is internet explorer 11)
I noticed that under the profile folder for the user (C:\Windows\Users[user]) she's missing a "Documentum" folder which it should have the UCF folder and most likely is the cause of the issue of not displaying the documents through viewONe
How can I restore this folder or get the viewOne installed on user's browser ?
The issue seems to be that IE11 is not loading Java Applets all
Webtop version: 6.7
Update (solved): After posting other question here on SO and being redirected to SU site, I got to fix the issue by uninstalling al JRE and installing only version 1.7.45 for 32bits (x86), I did tried a lot of things before doing the uninstall/install more details in the SU question I posted https://superuser.com/questions/1468472/java-jre-1-7-45-not-working-internet-explorer-11-and-webtop-6-7-applets?noredirect=1#comment2215590_1468472
Webtop 6.0 is quite old and it requires UCF Java applet installed in the browser so you should use also an old version of the browser where Java applets are still supported (none of current browsers support Java applets). Then the Documentum folder will be created automatically by the applet.
Or you can enable HTTP transfer mode instead of UCF by changing default mechanism this way:
<default-mechanism>http</default-mechanism>
... in the webtop/wdk/app.xml file.
But if you have some custom integration of viewOne directly into the Webtop then the problem will be in that custom integration and then you should consult it with the developer who did it or provide us more information about that (view action configuration, browser console log, ...).
Update: You can try to install the UCF on the client system using this command:
java -cp ucfinit.jar com.documentum.ucf.client.install.TestInstall "http://my-server.with.webtop:8080/webtop" "/wdk/contentXfer/ucf.installer.config.xml"
Library ucfinit.jar can be downloaded from Webtop using this relative path: webtop/wdk/system/ucfinit.jar