In a routing step I would like to only match a task to a worker if that worker is in a specific activity; I've created a custom activity called 'outbound'. I've tried the following in the expressions
worker.activity == "outbound"
and
worker.activity_name == "outbound"
both of these did not work; is this possible to do
Twilio developer evangelist here.
When matching against worker attributes within a TaskRouter expression you can only match against keys in the worker's attributes JSON object.
If you have a set of workers that is meant for outbound work and a different set that work on inbound work then I would keep the standard activities and add attributes to each worker to define their work. You can then direct calls in expressions using that attribute.