Our company uses HP Service Manager 9.41 to manage ticketing, The web application(called webtier) is hosted in Apache Tomcat, the issue we are facing is running into performance issues with a high CPU load, I wonder if this could be related into Java Heap Size as the initial and the maximum memory pool is set into 1024MB currently in a server with 12GB of RAM.
So my question is, is there in recommendations about the Value of the Java Heap Size?
I went back to answer my question, may be others will face the same issue.
Thanks to @Eugène Abdell for his comments, that helped me to reach the solution.
I set up Tomcat heap size(memory pool size) into 512MB for Initial memory pool and 2048MB for the maximum memory pool(Micro Focus support adviced me to use a miximum heap size that is between 1.5GB and 2GB), and HP Service Manager Web server seems to work fine.
I hope this will help others that gets into the same issue.