We're in the middle of deploying a new software system to lot's of users in lot's of places (200+ users over 8 countries). In the past we've written a manual for the users, then update it every so often. This works ok, in that all the users ahve the same manual and it covers the main things but it has it's problems, like it doesn't get updated that often, we sometimes miss updates, and some users will have old copies.
We've been talking about using a wiki during the testing and deployment phases to build a knowledge base about the system. Ideally we'd then like some way to convert that into some form fo electronic document that we can then 'pretty-fie' and send out as the official manual, as well as letting users use and update the wiki.
Has anyone else done anything similar ? Any suggestions for wiki systems, workflows, document formats etc?
Most wikis support export via PDF e.g.: