office-jsoffice-addinsoutlook-web-addinsappsource

Microsoft Outlook O365 "Add-In Error" With Automatic Restart


Recently I have been seeing my Microsoft O365 add-in load with this error:

Error Image ADD-IN ERROR Sorry, we had to restart because this add-in wasn't responding.

The console/dev tools shows no error logged at all and then the add-in procedes to restart and run just fine. Is there any reason why add-ins fail to load on occasion without specific errors?


Solution

  • By default, web add-ins are restarted if any action takes more than 330 ms (5s). You can use a WebWorker to launch long-running tasks. For example, see Long operations crash Office addin (JS).