I'm using Esignature Salesforce with Docusign, and I when I tried to add a new user to the Docusign by the Salesforce, I'm receiving the follow error:
could not be activated - [USER_AUTHENTICATION_FAILED] One or both of Username and Password are invalid. This error occurs to some users only. I saw in the Slaesforce and Docusign log and there is no error appearing on the log. Is someone know what is happening?
this typically means the Salesforce username/email combination already exists as an active user on the account server they're trying to add them to. They can either a) have those other users on the other accounts closed, or b) In versions 7.2.1+ resolve it with this workaround: User Authentication Failed Workaround