azureazure-devopsintegrationservicenowservicenow-rest-api

Azure Integration with REST API servicenow


Guys in my previous attempt i have Integrated Servicenow with Azure DevOps, where based on the tickets generated in service now, work items are created in VSTS Board. For e.g. Incident(ticket in service now) is created with details, we would create work item on vsts board with same details as incident and we are successful.

Now the challenge is other way around where if we create or update something in VSTS Board it should create or update in Servicenow . Basically Bi- diretional. Servicenow has REST API Endpoints

so can any one pls suggest where would I put those endpoints in azure vsts board so tht i link them, or pls suggest me the correct path forward.


Solution

  • In ServiceNow , it provides Azure DevOps Integration (e.g. Microsoft Azure DevOps Integration for Agile Development). It can support synchronization of azure devops and servicenow.

    But in Azure Devops, I am afraid that there is no such integrated tool or extension to achieve this function.

    Generally, we need to use third-party tools to achieve this (azure devops update -> servicenow update).

    As Amandeep Modgil said, Azure Logic App is a method.

    For example(azure devops--> servicenow):

    enter image description here

    On the other hand, you could use Zapier Service hook (This extension is pre-installed) in Azure Devops -> Project Settings ->Service Hooks. This tool also has the similar feature. But before creating a service hook, you need to create a subscription in Zapier.

    enter image description here