Sorry, you've reached your maximum limit of Lightsail Instances : 2

In a normal account (no AWS Free Tier), when attempting to create more than two Lightsail instances in the same region I get

CreateInstances [eu-west-2]

Sorry, you've reached your maximum limit of Lightsail Instances : 2. If you're new to Lightsail, please try again later. If the issue persists, please contact Customer Support.

Thing is, in the Service Quotas page can read that the Number of instances per Region is 20.

Can see that I can request an increase in this limit and could create the instance in a different location - I've tested and that's allowed - but want all services/products in the same region so that's not an option for me).

Shouldn't I be allowed 20 per region? What am I missing here?

As stated in the error message, considering I'm new to Lightsail (less than one month of usage), will "try again later" and see if that solves.

Following John Rotenstein's suggestion, I went to the AWS's Contact Page and under Billing/Account Support raised in 2020-10-03 a case with the following text

Hi AWS support team

In a normal account (no AWS Free Tier), when attempting to create more than two Lightsail instances in the same region I get

> "CreateInstances [eu-west-2]
> Sorry, you've reached your maximum limit of Lightsail Instances : 2. If you're new to Lightsail, please try again later. If the issue persists, please contact Customer Support."

Thing is, in the Service Quotas page can read that the Number of instances per Region is 20. Shouldn't I be allowed 20 per region? What am I missing here?

As stated in the error message, considering I'm new to Lightsail (less than one month of usage), I "tried again" after 8 hours and then after 21 hours but the problem remained and hence the question.

Attentively
Tiago Peres

and one day after received a response including

Thank you for reaching us regarding this matter, and we apologize for any inconvenience. In order to reach a resolution to this matter, I have engaged our Service Team to dive deep into this request.

Rest assured, I have shared the necessary details to make sure that the investigation is completed as effectively as possible, if there's any information missing from your end I will be reaching you directly.

Since I understand how important this is for you, I will be requesting periodical updates in order to ensure a prompt resolution. Once we have received information, we will be reaching back to you.

The problem now solved. The limit of LightSail instances has been updated successfully to 20 on the EU (London) region.