I am working on a requirement where we need to create a chat BOT application using Azure BOT service that takes input from the user and based on the response from the user, redirect the user to the chat bot of the particular department.
I would like some suggestions or recommendations on how this can be achieved.
The way to do this is through Bot Framework Skills. You can check for more information on https://learn.microsoft.com/en-us/azure/bot-service/skills-conceptual?view=azure-bot-service-4.0