ringcentral

Open A Webpage Upon An Incoming Phone Call

I have a (hopefully) simple question about RingCentral capabilities.

Namely, is is possible to open a URL in a call center rep's browser upon an incoming phone call?

For instance, if (555) 321-1234 calls, is it possible to open a web browser to the URL:

site.com/call?number=5553211234

If it is possible, what is the feature called (so I can look up tutorials)?

Solution

  • In RingCentral, this sort of screen pop can be found in the "Execute Command" setting.

    As a developer, I put the softphone into sandbox mode, hit the settings gear, go to "Calls" then edit the screen pop URL from there.