[SOLVED] Update ticket Field in zoho desk

Update ticket Field in zoho desk

I'm a beginner at using Custom Function on the Zoho desk. I'm trying to update a field in the ticket template.

I have 2 fields in the ticket template [KM, COST]. The cost should equal 2*KM. For example, if KM = 100, then Cost = 200.

I created a workflow that works if the KM is updated and attached the following custom function code, but the field doesn't update.

orgId = "718524341";
response = zoho.desk.getRecordById(orgId,"tickets",TicketID,"zohodesk");
cid = response.get('cf_km');
km_cost = cid * 2;
zoho.desk.update(orgId,"tickets",TicketID,{"cf":{"cf_cost":km_cost}},"zohodesk");

Solution

The correct API Name for the tickets module in zoho desk is Tickets.

If you still can't get it to work, then try executing the function independent of the workflow with fixed parameters. Make sure to do info response and post the output here.