MS Teams App: There was a problem reaching this app
The users on MS Teams desktop reported multiple issues with our MS Teams app.
They see the following error on MS Teams Desktop App: There was a problem reaching this app. The screen is attached below.
However everything is working (chat, search extension and static app) for these users. Also it is reproduced only in MS Teams Dektop client and not in browser client.
The new errors apper in console log when we switch to the Chat tab. The screenshots are attached below.
How can we solve this issue? Why it is reproduced only in Desktop client?
The bot Id is: ef11c144-9b09-4b64-a02f-a36be885f941
The issue is on Microsoft side. The Microsoft incident ref: 260708099. The workarounds now are:
- Use Teams web app
- Click 'pop up' button on top right corner of bot chat in MS Teams Desktop
Update: Issue is fixed now. The Teams client restart was required.
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