Amazon Connect Contact Flow - Set Voice based on an attribute?
I'm setting up a contact flow, and I noticed there is the Set Voice block which let's you select which voice from Polly you want to use.
However, I want to be able to dynamically change the voice by passing an attribute with the Voice ID. Is this possible?
The only thing I can think of would be to create a duplicate contact flow for each voice I want to use but that seems like way too much work than it should be.
Thoughts?
Solution
You can't use an attribute in the Set Voice block directly, so you would need to use the Check Contact Attribute block and conditionally branch your flow to a Set Voice Block that has the desired settings.
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