Microsoft EWS api GetItem (mail) response ErrorInvalidUserPrincipalName but principal name is correct

I used Microsoft EWS api GetItem to get mail message item, but for certain users, server response ErrorInvalidUserPrincipalName (other users are work without errors), and I check principal name is correct with Microsoft Graph api.

<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages">
    <soap:Header>
        <t:RequestServerVersion Version="Exchange2013"/>
        <t:ExchangeImpersonation>
            <t:ConnectingSID>
                <t:PrincipalName>xxx@xxx.com</t:PrincipalName>
            </t:ConnectingSID>
        </t:ExchangeImpersonation>
    </soap:Header>
    <soap:Body>
        <m:GetItem>
            <m:ItemShape>
                <t:BaseShape>IdOnly</t:BaseShape>
                <t:IncludeMimeContent>true</t:IncludeMimeContent>
            </m:ItemShape>
            <m:ItemIds>
                <t:ItemId Id="xxx"/>
            </m:ItemIds>
        </m:GetItem>
    </soap:Body>
</soap:Envelope>

And server response ErrorInvalidUserPrincipalName.

<?xml version="1.0" encoding="utf-8"?>
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
    <s:Body>
        <s:Fault>
            <faultcode xmlns:a="http://schemas.microsoft.com/exchange/services/2006/types">a:ErrorInvalidUserPrincipalName</faultcode>
            <faultstring xml:lang="en-US">The impersonation principal name is invalid.</faultstring>
            <detail>
                <e:ResponseCode xmlns:e="http://schemas.microsoft.com/exchange/services/2006/errors">ErrorInvalidUserPrincipalName</e:ResponseCode>
                <e:Message xmlns:e="http://schemas.microsoft.com/exchange/services/2006/errors">The impersonation principal name is invalid.</e:Message>
            </detail>
        </s:Fault>
    </s:Body>
</s:Envelope>

I used Microsoft Graph user api to check principal name, the principal name is same as I bring in EWS GetItem request but still get ErrorInvalidUserPrincipalName response.

 {
"@odata.context": "https://graph.microsoft.com/v1.0/$metadata#users/$entity",
"id": "zzz",
"businessPhones": [],
"displayName": "yyy",
"mail": "xxx@xxx.com",
"userPrincipalName": "xxx@xxx.com"
...
}

I tried to send same EWS GetItem with PrimarySmtpAddress tag rather than PrincipalName (smtp address is same as principal name), and it works without error, I don't know why use PrincipalName will get ErrorInvalidUserPrincipalName response even principal name looks correct.

<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages">
    <soap:Header>
        <t:RequestServerVersion Version="Exchange2013"/>
        <t:ExchangeImpersonation>
            <t:ConnectingSID>
               <t:PrimarySmtpAddress>xxx@xxx.com</t:PrimarySmtpAddress>
            </t:ConnectingSID>
        </t:ExchangeImpersonation>
    </soap:Header>
    <soap:Body>
        <m:GetItem>
            <m:ItemShape>
                <t:BaseShape>IdOnly</t:BaseShape>
                <t:IncludeMimeContent>true</t:IncludeMimeContent>
            </m:ItemShape>
            <m:ItemIds>
                <t:ItemId Id="xxx"/>
            </m:ItemIds>
        </m:GetItem>
    </soap:Body>
</soap:Envelope>

Is anyone occur same problem and can help me to solve this?

Thanks!

After use PowerShell check, found UserPrincipalName is inconsistent on Exchange Server.

Get-Mailbox | Select-Object -ExpandProperty UserPrincipalName

Output: aaa@aaa.com

But Graph api return UserPrincipalName is xxx@xxx.com

Then contact Microsoft support, they help to set UserPrincipalName consistent, after UserPrincipalName consistent, EWS api GetItem can work perfectly with PrincipalName.

Thanks.