stripe-payments

Is there a way to request Stripe for the cancellation reason of a subscription via API?

I am trying to query stripe for the cancellation reason of a subscription to feed this information into our CRM system.

The information I am looking for can be found in the dashboard here:

Stripe dashboard image

I found out that the browser sends a request to https://dashboard.stripe.com/v1/subscriptions/sub_xxx but with an API key that seems to belong to user request: uk_xxx. When I send a GET request to that endpoint with my API key sk_live_xxx I don't get the same data, i.e. the following information is missing:

{
    "customer_portal_data": {
        "cancellation_reason": "too_expensive",
        "cancellation_reason_text": null
    }
}

My question now: is there a way to query this information via the standard API from stripe?

Solution

  • This feature is only available in the Dashboard and Sigma right now and is not available via the API.