azureazure-communication-services

Handle inbound telephone calls via Azure Communication Services


Is it possible to receive a PSTN telephone call with Azure Communication Services?

All the docs and the demos talk about initiating a call to a known number.

My use case is that somebody rings a phone number from their mobile phone (PSTN) and I want to be able to handle the call.

I cant find any documentation that discusses this or how to do routing! For example, which route the call to a particular agent.

Have I missed something? Any thoughts?


Solution

  • For anybody looking.... you cant as of 18/03/2022

    This came directly from a conversation with Microsoft.

    You can initiate a call via the API, but you cannot receive a call made from a telephone on a PSTN or manage routing etc.

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