Is it possible to receive a PSTN telephone call with Azure Communication Services?
All the docs and the demos talk about initiating a call to a known number.
My use case is that somebody rings a phone number from their mobile phone (PSTN) and I want to be able to handle the call.
I cant find any documentation that discusses this or how to do routing! For example, which route the call to a particular agent.
Have I missed something? Any thoughts?
For anybody looking.... you cant as of 18/03/2022
This came directly from a conversation with Microsoft.
You can initiate a call via the API, but you cannot receive a call made from a telephone on a PSTN or manage routing etc.