I am currently building an automation email in SendGrid. The setup process seems very straightforward, but I can't find how or where to add a CC email address.
I've researched SendGrid's documentation and other sites to find a possible solution. Two sources had the right idea, but they provided examples using Node.js (see SendGrid Personalizations and Twilio Blog). I am needing to add a CC address inside SendGrid's Automation Email creator.
Does the SendGrid Automation system provide this capability, or is this best achieved through Node.js (or other background-handling languages)?
I don't believe that you can send an Automation with a cc.
You can track when Automation emails are sent to users by registering for the Event Webhook.
When users reply to the automation email and just get an email saying that their message was received, I assume that is because the email address you send the automation from is just set up to autorespond. You could set that email address up with the Inbound Parse Webhook so that you can trigger other events when you receive emails to that address. You could, in that case, send an email to your sales team, or register the response in a database, or forward the message to a CRM system.
If the only solution for you is to use a cc, then Automations may not work for you and you will have to send using the Mail Send API which gives you lots more control over the email being sent, but does lose the automation features.