we have an issue with a trigger on GTM. We have a "checkout" event that triggers several checkout tags (Universal Analytics, Facebook, GA4, etc.). The event is working fine: when we go to the checkout page we see from the GTM debugger the condition "checkout equals checkout" that triggers the tags.
But, to be compliant with GDPR, we are implementing a trigger that blocks the tags to be fired if the cookie doesn't contain explicit acceptance. In the image, you can see that the condition is correctly met with "xxxxxxxxxx (cookie values) does not contain "5":true".
Anyway, GTM also adds another condition on his own: "checkout equals gtm.js". We did not add this condition, that is clearly not met and then the trigger doesn't stop the tags to be fired, as it was supposed to to because of the the "xxxxxxxxxx does not contain "5":true" condition.
How can we solve this problem?
It looks like your exception trigger is of type Page View in combination with the custom condition.
Meanwhile, your actual trigger is probably of type Custom Event, therefore, the exception trigger will never fire, even if your GDPR condition is true.
(checkout will never be equal to gtm.js)
To solve this, you have to change your blocking trigger cookie.purpose 5 - Targeting - Not accepted to type Custom Event and set the Event Name to .* and check Use regex matching.
