zendeskzendesk-apizendesk-app

How to sort custom_field in Zendesk Search API


This is the API for sorting created date:

https://EXAMPLE.zendesk.com/api/v2/search.json?sort_by=created_at&sort_order=asc&query=custom_field_123:ABC

The above API will sort date from ascending and then where under custom_field with ID 123's value = ABC.

But what I need is I want to sort custo_field_123 too. Is there any way to do that?


Solution

  • You can only sort by updated_at, created_at, priority, status, or ticket_type. Defaults to sorting by relevance.

    Refer to API reference