I'm trying to figure out how I can implement a retry policy in a Twilio Studio Flow. I see that they have an example, but it only has a delay of no more then 10-seconds.
I want something that can use to retry when my webhooks service is down. I did setup the sample from the Twilio docs but it only seems to work when you want a delay of no more then 10-seconds. But I need it to pause for an hour or two. So say the HTTP Post step fails because the webhooks service is offline, I want it to pause for an hour and try again. Then pause for 2, then 3, then 4, etc. and try again. The point being, I don't want to lose the user's response.
What I am trying to do is not lose any of the user responses from a survey if my webhooks application goes down. We saw this happen in production for a couple of hours and we lost survey response from 200 users.
If this is not possible, is there a way I can reach back out to Twilio logs and get access to the responses that failed while the webhooks service was down? I recall running into something where you can pull back the logs, which could then be used to identify the ones that failed.
This kind of logic isn't really built into Studio. Ten second waits are typically the most you will see due to both Twilio Functions & the http request widget timing out at this point.
If you wish to include this kind of wait then you will need some sort of workaround where you go into a send & wait for reply widget (which ignores responses from your customers with some additional logic) and has a timeout set to the amount of time you want to wait. You can then transition to the webhook request again and re-attempt.
Alternatively, you can create a utility which uses the Execution resource to find all the failed flows for a given time period so you can choose how best to move forward.