amazon-web-servicesamazon-connect

Amazon Connect Transfer Calls if number is in list

I am wondering if it's possible to transfer inbound calls that belong to a list.

Let's say I have a list of 10K telephone numbers called List_A.

EXPECTED Behavior:

  1. If the number is in List _A then it will be transferred to another number.
  2. if the number is not in list_A then it will be putted on hold.

Is it possible to code that on Amazon Connect.

Solution

  • AFAIK this is not possible directly in Connect, but you could setup a DynamoDB with those numbers and then query with a Lambda if the number is on that list in Connect.

    There is a very easy how-to create a block list for Connect and I´m sure with some small modifications you could get what you want https://aws.amazon.com/de/premiumsupport/knowledge-center/connect-deny-list-numbers/