I'm making outbound calls through Twilio Flex with StartOutboundCall
built-in action. I want to be able to manage call recording during and after the call so that I can start-stop-delete recording when necessary. However, I am not able to get call sid to do so. Is there an easy way to get call sid for a call that is started by StartOutboundCall
?
StartOutboundCall
some info: https://www.twilio.com/docs/flex/developer/voice/dialpad-click-to-dial#the-outbound-call-action-1After playing around with Flex events and some support from Twilio, I found an object conference
is being added as a task attribute after the event afterAcceptTask
.
The conference
object contains both agent's and customer's call sid. You can use the agent's call sid, which is under task.attributes.conference.participants.worker
, to manage the call recording or other resources that require a call sid.
Note: I wasn't able to get this conference
object consistently in the afterAcceptTask
listener, so I made sure that I accessed the object after this event. This way I consistently hit the object and was able to get and use the call sid successfully.