twiliowhatsapptwilio-apitwilio-click-to-call

How to use Whatsapp template call to actions with variables


EDIT: According to this, what I want may not be possible. This looks like a promising solution, but as of June 2023, it seems to be in preview.


I am implementing a simple notification service for my web app using Twilio Whatsapp Templates. My template has already been approved and is ready to use. I want to be able to send Twilio call to action but with variables. The Twilio console's UI allows to specify Phone or website calls to actions, but it asks for a hard-coded value. My app is sending a new order notification message, so the values for the website and the phone are not always the same and depend on the order being placed. How can I send templated messages but with a programmatic call to action?

Thins I have checked:

It seems quite pointless to be able to send call to action in messages but only allow hard-coded ones.

Is there a workaround for this?

Thank you in advance.

P.S: I am using the Node.js API which does not mention any additional parameters other than to, from and body to send the message.


Solution

  • You already answered your own question correctly. The Content API is the right service you want to focus on.

    Therefore, I would encourage you to request access by filling out this form or contact your AE/SE (if you have one).