I have installed a self hosted agent in my company's private cloud VM (followed documentation from Microsoft and it got successfully installed as service and running.
Now I tried to test it as system startup, so rebooted my machine. After reboot when I am checking the status of service using sudo ./svc.sh status seeing below error
/etc/systemd/system/vsts.agent.Organization.Ppe\x2dItem\x2dPrice\x2dAgent\x2dPool.pc1231bg1111.service
● vsts.agent.Organization.Ppe\x2dItem\x2dPrice\x2dAgent\x2dPool.pc1231bg1111.service - Azure Pipelines Agent (Organization.Ppe-Item-Price-Agent-Pool.pc1231bg1111)
Loaded: loaded (/etc/systemd/system/vsts.agent.Organization.Ppe\x2dItem\x2dPrice\x2dAgent\x2dPool.pc1231bg1111.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Fri 2024-03-29 06:51:24 GMT; 7min ago
Process: 1047 ExecStart=/home/OrgDomain+svc-Itemsrvce/myagent/runsvc.sh (code=exited, status=217/USER)
Main PID: 1047 (code=exited, status=217/USER)
Mar 29 06:51:24 pc1231bg1111.tgrc.myorg.org systemd[1]: Started Azure Pipelines Agent (Organization.Ppe-Item…1053).
Mar 29 06:51:24 pc1231bg1111.tgrc.myorg.org systemd[1]: vsts.agent.Organization.Ppe\x2dItem\x2dPrice\x2dAgen…7/USER
Mar 29 06:51:24 pc1231bg1111.tgrc.myorg.org systemd[1]: vsts.agent.Organization.Ppe\x2dItem\x2dPrice\x2dAgen…code'.
My agent directory
-rwxr-xr-x 1 OrgDomain+svc-Itemsrvce OrgDomain+domain users 2014 Feb 22 08:27 run.sh
-rw-r--r-- 1 OrgDomain+svc-Itemsrvce OrgDomain+domain users 2753 Feb 22 08:27 run-docker.sh
-rw-r--r-- 1 OrgDomain+svc-Itemsrvce OrgDomain+domain users 9465 Feb 22 08:27 license.html
-rwxr-xr-x 1 OrgDomain+svc-Itemsrvce OrgDomain+domain users 726 Feb 22 08:27 env.sh
-rwxr-xr-x 1 OrgDomain+svc-Itemsrvce OrgDomain+domain users 3173 Feb 22 08:27 config.sh
drwxr-xr-x 7 OrgDomain+svc-Itemsrvce OrgDomain+domain users 82 Feb 22 08:28 externals
-rwxr-xr-x 1 OrgDomain+svc-Itemsrvce OrgDomain+domain users 4643 Mar 8 12:32 svc.sh
drwxr-xr-x 7 OrgDomain+svc-Itemsrvce OrgDomain+domain users 80 Mar 12 12:24 _work
drwxr-xr-x 27 OrgDomain+svc-Itemsrvce OrgDomain+domain users 16384 Mar 29 06:41 bin
-rwxr-xr-x 1 OrgDomain+svc-Itemsrvce OrgDomain+domain users 512 Mar 29 06:41 runsvc.sh
drwxr-xr-x 3 OrgDomain+svc-Itemsrvce OrgDomain+domain users 19 Mar 29 06:49 _diag
Service under /etc/systemd/system/
-rw-rw-r-- 1 root root 369 Mar 29 06:41 'vsts.agent.MyOrg.Ppe\x2dItem\x2dPrice\x2dAgent\x2dPool.pc1231bg1111.service'
Could someone suggest how can I debug it further to find root cause ?
Thanks
Main PID: 1047 (code=exited, status=217/USER)
The error 217 indicate the user did not exist at the time the service tried to start. The cause of the issue could be that the user used to run the agent service is not valid.
To solve this issue, we need to create a local user account and use the local user account to install and run the service.
The local user account means that the actual user account on Linux machine(e.g. root).