Unable to login to Azure Databricks Account Console

I have a personal Azure pay-as-you-go subscription in which I have the 'Global Administrator' role. I am also the databricks account administrator.

Until two weeks ago, I was able to access the databricks account console without any issues, but I am facing issues during the last 2 weeks as below. It's not only isolated to me. I have checked with other users in my user group and they are facing the same issue. All of them were able to access the account console in the past.

I am accessing the account console via the 'manage account' menu as below

This takes us to the page below with the error as shown here

It suggests the error is temporary, but I have been seeing it over the last 2 weeks.

As you can see below, the user I am trying to access has Global Administrator role.

Also, the workspace is a premium workspace as below

I have tried clearing the cache and also using a different browser. All of these return the same error.

As I could access the account console successfully in the past, I assume it's due to some recent changes to databricks. I have looked through the documentation to see if I need to add additional roles or privileges, but nothing is pointing to a solution.

Has anyone faced similar issue. If so, could you please help resolve this.

Please note that the Azure subscription is my personal pay-as-you-go subscription. Other people I spoke to also have the same issue with personal subscription, not corporate accounts.

Thanks.

Ramesh

Here is the solution from the Databricks Community page. I am copying the solution and linking it for future updates.

I have steps that should help many with this issue get connected again. I hit this on my personal Azure pay-as-you-go account where I now have to login as a different username to get to my Databricks Account.

In Azure Portal, go to Azure Entra ID resource and see which users exist. For me the admin user I normally log in with doesn't show exactly, instead a similar username with #ext# in it shows up. If there is an #ext# user that is similar to what you log in as, go to portal.azure.com on a fresh browser session (such as incognito browsing) and try logging in with that full username (should include #ext#). You may need to reset password to get logged in as this user. After you get that working, go to Databricks Account login at accounts.azuredatabricks.net and login with the #EXT# email. See images below of how my typical username which I logged in with to Databricks (training@dustinvannoy.com) is no longer showing up in Microsoft Entra ID, but I now have the #ext# user (training_dustinvannoy.com#EXT#@trainingdustinvannoy.onmicrosoft.com) which has those important Azure admin permissions and I can use to login to accounts.azuredatabricks.net.

https://community.databricks.com/t5/administration-architecture/unable-to-login-to-azure-databricks-account-console/m-p/83658/highlight/true#M1613