google-chromesdkwindows-10

Unsupported analytics SDK version


While trying to access videos on the CTV News site, I often can not watch the videos as the following error message occrus:

enter image description here

Unsupported analytics SDK version, please provide the expected SDK 7.8.0+2310050509 of comScore prior to the video player instantiation.

Is there something that can be done on the user end to rectify this issue, or is it a problem with the host? I have tried using different browsers but get the same result; no video.

Running:

Chrome Version 129.0.6668.100 (Official Build) (64-bit)

Windows 10 Pro


Solution

  • Apparently, the CTV News website is using an outdated version of the comScore analytics SDK, preventing the video player from working correctly.

    You may try any of these solutions. Maybe one works maybe none:

    If none works, contact their support.