Unsupported analytics SDK version
While trying to access videos on the CTV News site, I often can not watch the videos as the following error message occrus:
Unsupported analytics SDK version, please provide the expected SDK 7.8.0+2310050509 of comScore prior to the video player instantiation.
Is there something that can be done on the user end to rectify this issue, or is it a problem with the host? I have tried using different browsers but get the same result; no video.
Running:
Chrome Version 129.0.6668.100 (Official Build) (64-bit)
Windows 10 Pro
Apparently, the CTV News website is using an outdated version of the comScore analytics SDK, preventing the video player from working correctly.
You may try any of these solutions. Maybe one works maybe none:
- Clear Browser Cache
- Update Your Browser
- Disable Extensions
- Try Incognito Mode
If none works, contact their support.
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