phplaravelringcentral

How to identify if user is in a call using RingCentral's API

What I want to accomplish is to check if an agent is in the middle of a call for business logic.

I think the right endpoint to use is https://developers.ringcentral.com/api-reference/Call-Control/readCallSessionStatus but after reading the docs I'm not sure from where to get telephonySessionId and in this case if a telephonySessionId exists doesn't that mean the user is in the middle of any type of call?

Solution

  • Use the RingCentral List User Active Calls API to get calls that are calls that are in progress

    You will get telephonySessionId from this API too

    https://developers.ringcentral.com/api-reference/Call-Log/listExtensionActiveCalls