I've been using this documentation: https://jackhenry.dev/open-api-docs/admin-api/api-reference/v0/history/history-events-retrieval/
I'm trying to identify if a given customer has sent or responded to a Banno Conversation in the last 24 hours. I have been able to use /person-events to determine if a Conversation was started by our internal team in that time period. However, it isn't capturing if a customer started or responded to a Conversation.
Should customer-initiated Conversations be visible at this endpoint? If not, can you direct me to one that does have this information?
Currently, there aren't any History events for a customer starting or replying to a Conversation.